– AI IN ACTION –

Business Use Case Examples of AI Adoption

 

 

Thursday, 4 June 2020 14:00 – 15:00 BST

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SPEAKERS

 

MODERATOR
STEPHANIE OPDAM
Vice President
Notion Capital
MODERATOR
STEPHANIE OPDAM
Vice President
Notion Capital

Born in the Netherlands to two entrepreneurs, I grew up within my parents’ travel start-up. In my teens, I spent the summer peeling tulip bulbs with my friends at the local farm and, having first tried it at age 8, became an avid sailor.

In 2011, sailing (and tulips) were abandoned to study International Business instead. Putting theory into practice, I set up a non-profit NGO together with a friend, which shut down after 2 years due to difficulties in further scaling our operations. Switching gears, I then pursued a degree in Finance and Private Equity in London, where I was recruited out of the classroom.

In 2015, I started working at Columbia Lake Partners, a new venture debt fund. Here, I screened SaaS companies after raising the first institutional money and exercised my love for numbers in financial analyses and tailoring debt structures for new portfolio companies. I was introduced to multiple Notion portfolio companies during these years which led to a co-investment in Brightpearl and deep admiration for the operational expertise of the Notion team.

In 2018, Notion adopted me into their community of hard-working and fun colleagues. Here, my role is to find disruptive tech companies with special focus on the Benelux and DACH region.

 

THIJS WAANDERS
Technical Consulting Manager
Cognigy
 
THIJS WAANDERS
Technical Consulting Manager
Cognigy
 

 

Thijs worked as a Management Consultant and software developer before joining Cognigy to help build the future for Conversational AI. At Cognigy, he works as a Technical Consulting Manager and has been involved with multiple projects at some of Europe’s most prominent brands. Thijs loves to come up with new applications in the field of Conversational UX and is especially interested in their impact on future business models.    

HENK JAN GERZEE
Chief Digital & Innovation Officer
Schiphol Group
 

HENK JAN GERZEE
Chief Digital & Innovation Officer
Schiphol Group
 

Henk Jan Gerzee is a digital leader with over 15 years online experience in the aviation, media and manufacturing industries, having served both B2C and B2B markets. Henk Jan has both directly and indirectly managed complex matrix organizations as well as startups. He has successfully led diverse teams in various countries, developed new business and transformed organizations to better serve customers benefitting from technology. Currently responsible for Digital and Innovation at Schiphol, Henk Jan is a strategic designer of digital ecosystems to meet the fast-changing customer needs and has the proven ability to drive organization-wide change. He has a solid academic background with a Masters degree in Economics obtained from Groningen University and Copenhagen Business School.

RAUL ESCRIBANO
Senior Vice President Innovative Products
Mastercard
RAUL ESCRIBANO
Senior Vice President Innovative Products
Mastercard

Raul Escribano is a Senior Vice President Innovative products consulting at Mastercard. He is in charge of making available to Mastercard partners globally new offerings in areas like AI, open banking and real time payments. Before taking this role Raul focused of business development of Mastercard services in South East Asia and France.

USE CASE 1 – Cognigy

How Virtual Agents and Voicebots Deliver Exceptional Customer Experiences – Enabling Omni-Channel Conversations that Delight Insurance Customers

With seven out of ten insurance companies believing they are failing to meet customer demands, the race is on to drive innovation and deliver 5-star customer experiences. Siloed operations, a lack of innovation and poor digital channel capabilities are stunting businesses from accomplishing their top priority: a great customer experience. What are the driving forces that are transforming insurance experiences? Join this webinar to hear how investments in Conversational AI, also known as virtual agents, voicebots and chatbots, are enabling insurance companies to overcome internal challenges and meet digital transformation goals. Learn how to delight customers using omni-channel conversations by toggling between phone, SMS, WhatsApp and webchat to resolve their inquiries. Also, in our “new norm”, discover new ways to scale, to support customer service teams, and to meet the growing demands of your customers.

USE CASE 2Schiphol Group

Deep Turnaround: Improving the turnaround times of aircrafts through deep learning @ Schiphol Airport

To keep delivering excellent service to more and more travelers at Schiphol, smarter collaboration with partners and improved predictability are essential. Which is why we are gathering end-to-end insights, from arrival to departure and every step in between. One of these steps contains the turnaround processes at the stand, such as fuelling, cleaning, catering services and baggage handling.

Deep Turnaround uses computer vision and deep learning to identify the different turnaround processes. By combining end-to-end insights with artificial intelligence, we can predict our near future. And by sharing this data, we strengthen our collaboration.

Which means more on-time arrivals and departures and excellent quality of service for our passengers.

USE CASE 3 – Mastercard

Mastercard: Driving adoption of AI across the banking industry

Mastercard is one of the industry leaders in driving AI for our own business and we are now making available this expertise to our partners. Our approach is structured around 14 use cases that have demonstrated ability to drive ROI in the payments ecosystem.

SPONSOR

Cognigy provides an AI-based enterprise platform to build, deploy and maintain conversational automation solutions. Cognigy.AI is a platform for building automated conversations (chatbots and virtual assistants) between end users and the information and applications they need access to. From customer service questions to high-level IT operations management, Cognigy enables the fastest and most effective way to deliver results through the most natural channel for conversation.

Learn how to transform the customer experience through the next level of automation at cognigy.com.

DIGITAL PARTNER

The aim of TMinus30 (T-30) is to unite the most powerful stakeholders, creators, decision makers and implementors of cutting edge tech from around the world on an interactive series of platforms.

Check out tminus30.ai and register interest to stay in the loop.

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