– AI IN ACTION –
Business Use Case Examples of AI Adoption
Wednesday, 17 June 2020 16:00 – 17:00 BST
In partnership with
SPEAKERS
MODERATOR
JOHN SPINDLER
CEO
Capital Enterprise
MODERATOR
JOHN SPINDLER
CEO
Capital Enterprise
John Spindler is the CEO of Capital Enterprise. John has had over 15 years’ experience as an entrepreneur and business advisor/consultant and as well as being responsible for the day to day management of Capital Enterprise is also a director and co-owner of audio designer and manufacturer Ferguson Hill.
MAIJA TERMANE
Senior Quality Responsible - Digital Solutions
Circle K
MAIJA TERMANE
Senior Quality Responsible - Digital Solutions
Circle K
ANDY PEART
CMSO
Artificial Solutions
ANDY PEART
CMSO
Artificial Solutions
Andy Peart is CMSO of Artificial Solutions, an international business that “Makes Technology Think,” believing that people should be able to interact with technology intelligently, using their own voice, in their own terminology and across whatever channel they choose. Using a form of AI referred to as ‘Conversational AI’, Artificial Solutions allows people to talk to applications, websites and devices in a human like, intelligent and conversational way. Its Teneo platform enables non-specialists to rapidly build and deploy enterprise strength, conversational applications and deliver customer insight and personalization using conversational data. Andy has over 25 years strategic and marketing experience within the IT and AI sector, successfully helping build innovative, technology driven organizations.
Use Case 1 – Artificial Solutions
5 Steps to Maximise your Chatbot’s Potential
Chatbots have a huge potential to transform how companies engage with their customers But scaling a chatbot up to production readiness can often be challenging and it’s important to consider any conversational AI implementation as part of a wider strategy that drives the business forward, instead of a point solution that fixes an individual pain point.
Based on first-hand experience and real-life examples, Andy will examine conversational AI in action, discuss how it is revolutionizing business processes, and provide the 5 key steps that are essential for successful implementation.
Use Case 2 – Circle K
How Conversational AI transforms customer experiences in convenience retailing industry: learnings from Circle K
One of the world’s leading convenience and fuel retail businesses is always seeking for new ways to make their customers’ lives a little easier every day. In this session you will learn how in just few months Circle K developed an intelligent, conversational digital assistant that is capable of answering a diverse number of questions in multiple languages, while reducing call volumes into its B2B and B2C support team and enabling them to focus on more complex tasks.
SPONSOR
Artificial Solutions® enables enterprises to rapidly build conversational AI systems, allowing users to converse with applications and electronic devices in free-format, natural language, using speech, text, touch or gesture.
Delivered through Teneo®, an ultra-rapid AI development and analytics platform, Artificial Solutions’ technology allows business users and developers to collaborate on creating sophisticated, conversational applications in 35 languages, running over any OS, on any device, without the need for specialist linguistic skills. Teneo also gives enterprises the power to analyze the enormous quantities of real-time conversational data generated, delivering unprecedented levels of actionable user insight.
Already used by global companies in the automotive, banking, energy, entertainment, telecoms and travel marketplaces, Teneo offers one of the most humanlike experiences available in commercial conversational AI today.
artificial-solutions.com
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